Internal Training: Make sure your marketing investment doesn’t stop at your front desk...
Suzanne Robinson will train your front desk staff how to dramatically improve their patient communications both on and off the phone. After Sue’s training which delineates effective front desk phone dialogue techniques and involves extensive role playing, your front desk staff will be better equipped to increase appointment commitments and decrease no shows. They will also be more practiced at receiving new and returning patients in a way that enhances the overall patient experience in your office.
Sue brings a strong sense of loyalty, 25 years of working experience in the dental field, and a great sense of humor to her work. She shares her wisdom and enthusiasm for life with her clients and their staff, and she’d love to help you and your team!
The practical goal setting and action plan of Sue’s program gets results. Some aspects include:
- Scripts & Phone Responses for Speaking With Prospective New Patients
- Cost Effective
- Collecting on Overdue Accounts
- Working with Patients on Comprehensive Treatment Plans & Financial Arrangements
- PLUS Effective Communication in Your Hygiene Department
Get the most bang for your marketing buck!
